NAMAWE Shipping & Return Policies

 

Shipping Terms

As we are a small team managing all the orders, making products, and the physical shop, please be patient as we ship your order. We often ship orders when the shop is open (Wednesday - Saturday). Orders are most often shipped within 1-3 business days. We appreciate your patience. 

We ship all our orders with An Post registered and tracked. We do our best to send a tracking number to every customer after their order is shipped. 

Please note that if your country of residence is not Ireland, shipping you goods may take longer than expected.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We have a satisfaction guarantee, so please contact us at info@namawe.ie if you have any questions or concerns about your order.

To be eligible for a return you'll need the receipt or proof of purchase.

To start a return, you can contact us at info@namawe.ie. Please note that returns will need to be sent to the following address:

NAMAWE Factory & Shop Peter St, The Octagon, Westport, HI, F28 X594, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent
back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at info@namawe.ie.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Please make note that colour, size, shape may vary as the products are handmade in small batches. Please also note that tallow balms may separate with dramatic changes in temperature, though this is rare it is not a valid reason for a return. Please contact us if you have any trouble, nonetheless. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@namawe.ie